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... safe from nasty surprises
But what exactly is behind the term superwise?
The superwise is the name of our service that takes care of monitoring, remembering, checking and, in short, looking after the smart products you use.
What is superwise?
The superwise is a comprehensive service we offer for monitoring and analysing the energy chain. While the underlying sensors such as i.Sense or i.Cee modules enable monitoring, superwise stands for the all-round service package offered.
When components are used in mechanical engineering, maintenance intervals must be taken into account, components should be replaced at the end of their service life and if faults occur, timely notification can prevent expensive downtime. The superwise service can take care of all this for you.
What does the superwise service offer me?
The superwise offer includes:
- Installation and set-up: igus integrates the monitoring systems into existing systems.
- Data evaluation: igus continuously analyses the status data of the energy chain and provides insights.
- Maintenance planning: Based on the collected data, recommendations are made for optimised maintenance and the replacement of components.
- Remote monitoring: As an option, igus can also monitor the status data in real time and take action in the event of problems.
The aim of superwise is to relieve customers of as much work as possible with a supported system and at the same time optimise the uptime of their machines.
With the right service, all relevant information is displayed in a clear dashboard . And if there is a need for action, we will get in touch with you.
There are different methods to determine the remaining service life of your e-chain®. Which one suits you best?
Statistical service life assessment
Number of cycles/day, speed, acceleration, ambient conditions.
These fundamental features are included in the Basic service.
Adaptive service life expectancy
This feature is included in the Silver service.
Dynamic service life assessment
The movement profile and wear condition are recorded by sensors.
This basis is included in the Gold and Platinum service.
The service levels
The superwise service is offered in three levels. This allows you to choose the right package for you from our range. From Basic to Gold, from receiving important information and data based on statistically determined values to the all-round carefree package. Please contact us, we will be happy to advise you.
Basic
Silber
Gold
Platin
... Security through experience ...
The superwise Basic Service gives you access to the superwise portal. There you can view our statement on the service life of your energy chain. We determine this using your information and data on the basis of statistically determined values. In addition, we offer you the service of informing you in good time when inspection dates are due.
Information such as the number of cycles per day, speed, acceleration, fill weight and ambient conditions are used to calculate the expected service life. Time-controlled maintenance plans can be created based on this information.
With the Basic version, you secure yourself:
- An overview of your components in the dashboard
- Maintenance management via the dashboard
- Storage of the installation history
- Information on service life based on statistical values
- Next service reminder
- Use of sensors for condition monitoring possible
- Avoidance of total damage in the event of a crash
You are also welcome to arrange a maintenance contract with us.
... Know exactly what the status of your energy chain is ...
With the superwise Silver service you can supplement your energy chain with our i.Sense or i.Cee modules. These determine the exact condition and maintenance requirements of your energy chain and send it to you, giving you a precise statement on the condition and service life of your energy chain.
The calculation of the service life is based on the actual movement profile of the e-chain®. With the help of i.Sense sensors, the number of cycles, speed, acceleration, etc., are recorded and included in the service life calculation .
With the Silver option you secure yourself:
- All the advantages of the Basic option
- Adaptive service life assessment based on the actual movement profile
- Customised, usage-dependent maintenance plans
- Recognition of anomalies that occur and defined follow-up measures
- A precise statement on the individual application
- Call from our technical sales department with suggested solutions
- The i.Sense module detects when defined values are exceeded and issues an alarm or information message
- With the i.Cee module, information is sent via a local network or online to a cloud (IoT).
... Highest precision thanks to top-quality sensors ...
The superwise Gold service uses high-quality sensors to provide you with precise and comprehensive information about your components. The use of sensitive sensors and sophisticated i.Cee modules enables highly detailed data to be collected. On this basis, it is possible to make precise predictions about the individual condition and expected service life.
With the Gold option, you secure yourself:
- All the advantages of the Silver option
- Dynamic service life assessment, sensor-based with the help of wear sensors
- Sensor data in ultra-fine resolution
- Integration into existing network structure
- Automatic safety updates
... Leave the worries to us ...
The superwise Gold service makes your life easier. You get all the benefits of the superwise Gold service plus complete peace of mind. Because we take care of maintenance, inspection and, if necessary, the complete replacement of the energy chain. All other services are free of charge for you via a monthly contribution. We take care of inspection, replacement, maintenance and repair. You don't have to worry about a thing.
With the Platinum option, you secure yourself:
- All the advantages of the Gold option
- Full service for the igus products you use
- Automatic maintenance, inspection and replacement of energy systems at no additional cost
- Dynamic service life assessment, sensor-based with the help of wear sensors
- Sensor data in ultra-fine resolution
- Integration into existing network structure
Would you like a little more service?
Are you interested in an extended guarantee or a service contract with materials included? Please contact us and together we will find the right solution.
Everything at a glance - with the superwise dashboard
All the advantages of the superwise dashboard are already included in the Basic service level. The numerous advantages of the application include:
- Overview of all e-chain systems
- Maintenance management
- Next service reminder
- Service life information
- Alarm in the event of anomalies
- Utilisation-dependent maintenance plans
Let's go into detail ...
What's included where? Which product is used and how?
The i.Sense modules allow you to monitor the status of your system. i.Sense modules provide reliable informations
The i.Cee modules make predictive maintenance possible.
When does the superwise service make sense?
The superwise service makes sense when the predictability of maintenance is of great importance or the costs and problems in the event of a breakdown are serious.
The superwise convenience in a nutshell:
- Planning reliability
- Early warning in the event of anomalies
- We notify you when service operations are necessary
- We notify you when maintenance intervals are due to expire
- If necessary, we will contact you with an offer for necessary replacement components
What does this do for me?
Imagine that a foreign object falls onto your operating energy chain and obstructs the chain in its intended field of movement. Unusually high push/pull forces will then act on the chain. Unnoticed, the situation will escalate until the chain breaks. The machine comes to a standstill! A replacement chain must be procured as quickly as possible.
An expensive scenario. Couldn't this have been prevented? Our answer is clear. Yes, it could have been. Our i.Sense sensors measure the forces acting on the chain and issue an alarm if they become unusually high.
Where can I use superwise?
The possible applications of superwise are manifold. We have already implemented successful installations in the following areas:
- Crane construction
- Port facilities
- Sewage treatment plant
Please feel free to contact us. Together we will find exactly the right service package for your individual application.
